Citrix - HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.5

Course Overview

HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.5 training program from Mercury Solutions gives you the know-how of various strategies and troubleshooting concepts for XenDesktop 5.6 and XenApp 6.5 environment. You get to learn resources and basics available in a XenApp or XenDesktop deployment in this training program. Also, this program imparts you with knowledge in the process of accessing resources from these environments and their communication.

HelpDesk Support for Citrix XenDesktop 5.6 and XenApp 6.5 training in Mercury Solutions is highly effective and interactive and led by seasoned trainers that help you to attain lab exercises with helpdesk tasks and equip them to properly troubleshoot any issues encountered in XenDesktop and XenApp environments.

Course Objectives:

Identifying services, communication and components of XenDesktop 5.6 as well as of XenApp 6.5
Delegating privileges for XenDesktop and XenApp
Understanding and using various management consoles.
Identifying and employing the different Citrix tools to diagnose and troubleshoot issues.
Understanding the core architecture of XenApp and XenDesktop
Understanding and implementing policies and processes

Course Modules:

Overview of XenApp and XenDesktop Architecture
Troubleshooting XenDesktop/XenApp - An Introduction
User Experience
Client Connectivity Troubleshooting
XenDesktop Troubleshooting
Troubleshooting XenApp Applications, Policies and Sessions
Troubleshooting Printing


Helpdesk and support professionals at tier1 or tier 2 levels who work in XenDesktop and XenApp environments.


Fundamentals of virtualization technology


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