Apple - OS X Support Essentials 10.11 Training and Certification course

Course Overview

El Capitan 101 OS X Support Essentials 10.11 training and certification programs is a three-day intensive programs in which you gain skills to equip yourself with methods to support OS X El captain users as a professional. The El Capitan 101 OS X Support Essentials 10.11 training program include lectures and hands-on exercises that give real-world experience.

Who should attend?

Technical support personnel
Service technicians
Help desk specialists
Technical coordinators
Technology specialists
Technical coordinators, teachers or power users who manage computer networks or computer labs that run OS X
Power users, teachers and others who support Mac users in education or business organizations

What you learn

OS X El Capitan troubleshooting process
How to use OS X El Capitan resources and tools to troubleshoot OS X El Capitan.
OS X El Capitan features and functionality, including how to find more information about OS X El Capitan.
Prepare you for Apple Certified Support Professional (ACSP) 10.11 certification exam.


Basic computer navigation skills and OS X knowledge.

Course Outline

Part 1: Installation and Configuration
Part 2: User Accounts
Part 3: File Systems
Part 4: Data Management
Part 5: Applications and Processes
Part 6: Network Configuration
Part 7: Network Services
Part 8: System Management

Exam: Apple Certified Support Professional (ACSP) 10.11


Differentiate you as a skilled user and support professionals for OS X El Capitan.
ACSP certification enables you to benefit from the established brand of Apple.
You receive a login for Apple Certification Records System, in which you may: update you profile, review your certification progress, download your certification logo and use it on business cards, websites, resume and elsewhere.
Additionally, you gain and increase visibility and enhance your reputation.
By acquiring El Capitan 101 OS X Support Essentials 10.11 training and certification program you may further increase your credibility level among your clients and customers.

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